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Frequenty Asked Questions

Moving can be both an exciting and overwhelming experience so we hope we can answer any questions or concerns you may have. If we missed out on anything you want to know, feel free to send us your questions at the bottom of the page!

What is co-living?

Co-living comes from community living. Being part of a co-living community means you get to live, meet and interact with other members with unique skills sets. Other than fully furnished rooms and spaces, you get access to an environment that encourages ideas, collaboration, learning and much more.

What is co-working?

Co-working offers well-equipped and beautifully furnished spaces, providing you with all the essentials to focus on your work. We can accommodate both individuals and teams. All you need is your laptop to get started.

How will I be notified that my application has been accepted?

You will receive both an email and an update on your profile dashboard once your application has been accepted. You can find this update under the “My books” section of the dashboard.

Can I visit the living space before my interview?

This will vary between living space to living space. Feel free to send the space owner an email about a possible visit.

What if I don't have a Skype account? Can I interview via phone or in-person?

We can conduct interviews via other platforms such as Google Hangout, Facetime or in person for premium members only. We do not conduct phone interviews.

How many listings can I apply to at one time?

Unlimited. We do not want to restrict your applications and chances of getting accepted for a listing.

How soon do I have to accept a listing?

You have up until the day before your move-in date to accept a listing. However, please keep in mind that your spot is not guaranteed until you’ve accepted your listing offer.

What is the minimum stay?

Minimum stay for co-living and co-working spaces varies from each listing depending on the owner’s requirements. If not indicated on the listing itself, you can contact the owner directly. Contact information are available on each listing page.

How do I make payment for a membership?

Payments for your membership is made directly to us from the “My Subscriptions” page of your dashboard after you’ve select the membership plan.

How do I make payment for the co-living/co-working space?

Payments for the co-living or co-working space is processed directly with the owner. The payment method can be found on each listing page.

What kind of questions will be asked during the online interview?

We like to think of it as a quick introduction call to get to know you rather than an interview. It’s a short 10 to 30 minute conversation where we ask you about:

1. What brings you to Startupbnb?

2. What do you hope to get out of your stay?

3. Any restrictions or concerns you may have for the listing owner or listing spaces.

How much time in advance do I need to alert the listing owner if I want to move out?

You will be held accountable for the length of your booking. However, under special circumstances, please reach out directly to your listing owner.

Can I extend my stay at the end of each booking period?

We suggest you book through the platform if you wish to extend your stay. However, please keep in mind that your room will be available for others to book starting from the end date of your booking. In the event that your room is no longer available, please speak with the listing owner.

Are utilities fees included? Are there other fees?

Utilities are always included in the rent unless stated otherwise by the owner. Other fees can include any city fees, cleaning fees or additional guest fees that you can opt in or out of. If there are any fees you are unfamiliar with and need further clarifications on, we recommend messaging the listing owner directly.

What is your cancellation policy?

Cancellation polices varies with each listing owner and can be found on the listing page.

What is your membership cancellation policy?

We do not provide refunds for Premium membership plans. If you’ve set up a recurrent payment plan, you can opt out of it so the membership will automatically terminate after its expiration date.

How soon can I move in once accepted?

You can move in during the time frame indicated by the space guidelines you have applied to. You can also contact the lister to discuss any questions concerning moving.